SHIPPING& RETURNS

SHIPPING

We ship insured with DHL Economy. Shipping times are usually between 3-5 days within the EU.

GERMANY / EU - Free delivery on all orders

NORWAY & SWITZERLAND - 29.99€

WORLD - 46.99€

PLEASE NOTE - For non-EU countries, you may be charged local customs duties and taxes on your purchase upon receive within your local market. Those are levied by the responsible customs office. For further information, please contact your responsible customs office.

RETURNS

We guarantee to refund any item you are not completely happy with when you return it to us within 14 days of receipt. In order to be eligible for a refund, items must be returned to us unused, in original packaging, and with all original brand tags still attached. Refunds will be credited to your original method of payment. To initiate the return process, please send an email to david.fitz@mdxvi.com and you will receive a return form to fill out. We will happily assist you through the process.

RETURNS BY POST

If you return goods via post please note that we are not liable for the costs. We recommend using an issured shipment with tracking such as DHL. Please note that we are not liable for items lost in the post. Returned goods must be packaged securely as we will not accept returned goods that are damaged in transit.

Your refunds will be credited to your original payment method, please note that credit card companies only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as fourteen (14) working days for a refund to be acknowledged by your credit card company.

RETURNS ADDRESS

FifteenSixteen

Hirtengasse 9

90443 Nürnberg

Germany

RETURNS TO STORE

For your convenience, you can deliver your return in person to our shop. Please ensure that you take your completed return form with you as your proof of purchase.


WEAPONS LAW & PROOF OF AGE

We deliver goods only in accordance with the laws of the Federal Republic of Germany!

  1. We are obligated to obtain a proof of age in advance for orders with articles that are subject to the Weapons Act, e. g. a copy of your identity card, passport, driver's license or other official document, as the sale is only permitted to persons over the age of 18 years.

  2. These orders will be shipped exclusively via the "Personal delivery" service offered by DHL/Deutsche Post. This ensures that the goods ordered can only be handed over to the recipient personally.

BAN ON DRIVING § 42 A WaffG

The following articles are covered by the ban on public leadership:

1. Replicas and fake weapons (reproductions of firearms with the appearance of real firearms, including soft-air weapons)

2. Cutting and thrust weapons (combat knives, one-hand knives, fixed knives with a blade length over 12 cm, telescopic batons)


The following exceptions apply:

  • For use in photographic, film or television recordings or theatre performances

  • For transport in a closed container

  • For the occupations referred to in paragraphs 1 and 2, if there is a legitimate interest (examples): Customs care, professional practice, sport such as hunting, fishing etc. or generally recognised purpose


Further information can be found in the Weapons Act.